InterSystems products often run in environments alongside non-InterSystems tools, where interactions between our products and such tools can have deleterious effects. InterSystems guidance about optimal, reliable configurations for deployment presume that our products can be deployed without interference from third party tools. For instance, InterSystems has observed that software for security, system monitoring, or virus scanning may impact the installation, performance, and functionality of our products. This is particularly true for tools, such as virus scanners, that directly interact with files that are part of or are used by InterSystems products.
InterSystems understands that customers face business, compliance and other requirements that impact decisions about what software runs in a given environment and how such software is configured. In general, InterSystems recommends that server side installations of our products be protected by physical security and isolation. This protection should lessen the need for other tools or at least the frequency with which they are run.
Finally, when InterSystems observes interactions between third-party software and our products that negatively affect our product behavior, we report those issues to the third-party vendor.