An integral part of an organization's patient engagement strategy is the ability to provide patients with the ability to receive and complete task items prior to appointments and visits, or after they have been discharged. Often times, these are done over the phone, or in person when the patient arrives to check in for their service, often using paper forms to capture assessments and consent.

Personal Community allows sites to send digital versions of education, instructions, and Personal Community digital forms to patients within Personal Community. Here, patients are able to review provided materials and complete provided forms prior to coming in for services. This functionality can also be extended to provide patients with a digital discharge packet that a patient can review after they have gone home.

In addition, with the combination of Personal Community and HealthShare Care Community patients become an integral member of the care team.  This combination allows patients to be active participants in their Care Community care plans, including the ability to answer and complete plans sent to them by members of their care team.

If a patient has a care plan or task item to complete, the Home  page will now include a To Do box.  This box will list any outstanding care plans or task items that have been sent to a patient.  From here, the patient can simply complete the requested to do items;  completed digital forms can become available as needed,  and completed care plans will become available within Care Community.

To create a new custom task status update class, follow the steps:

1. Create a class that extends   HSPortal.Production.Operation.AbstractTaskStatusUpdateOperation
2. To determine which triggers and information to send to the external system, override the method   %OnStatusUpdateRequest .  This takes an instance of   HSPortal.Production.Message.TaskStatusUpdateRequest   as the first method parameter. This method should return a   %Status
3. To access additional properties not in   HSPortal.Production.Message.TaskStatusUpdateRequest , you can take advantage of two helper methods:
   • %GetTaskFromID – Given a TaskID as the first method parameter, return an instance of   HSPortal.Tasks.Task   as the second method parameter
   • %GetTaskItemFromID – Given a TaskItemID as the first method parameter, return an instance of   HSPortal.Tasks.TaskItem   as the second method parameter

You must add the business operation associated with the task status update integration. 

To configure your Personal Community production:

1. Logon to the Management Portal for Personal Community as a user with the   %EnsRole_Administrator   role.
2. In your Personal Community namespace, go to the  Production Configuration   page. Specifically:
   1. Go to your Personal Community namespace by selecting  Switch   from the title bar and choosing its name in the namespace chooser.
   2. From the Management Portal, select  Interoperability > Configure > Production .
3. Set up the business operation:
   1. On the  Production Configuration   page, under  Operations , select the   +   icon, to add a new business operation. This displays the  Business Operation Wizard .
   2. Select the  Status Update   class created in step 2 in the Operation Class drop down menu and set any defined properties as needed.