InterSystems Cloud Services Frequently Asked Questions

How do I register for the InterSystems Cloud Services Portal?

If you do not have an account for the InterSystems Cloud Services Portal, sign up for one, as follows:

1. In your browser, go to the Cloud Services Portal create new account pageOpens in a new tab.

2. On the Create a New Account page, enter the requested information, and click Create Account.

3. Type the verification code sent to the email account you provided, and click Submit.

When you log in to the Cloud Services Portal for the first time, you are taken to the Cloud Services page, which shows you information on how to subscribe to all of the InterSystems cloud services.

For more information, see Introducing the Cloud Services PortalOpens in a new tab.

How do I turn on multi-factor authentication (MFA)?

You can turn on MFA from the Account Settings page of the InterSystems Cloud Services portal. This provides an extra layer of security to your username and password.

At the top right of the Cloud Services Portal, on the user menu, click Account.

Using any major authenticator app, add a new account, and then either scan the QR code shown on the Account Settings page or manually enter the TOTP (time-based one-time password) code. On the Account Settings screen, type a one-time password from your authenticator app, and click Enable MFA.

For more information, see Account Settings PageOpens in a new tab.

How do I invite a team member to my tenant?

A tenant is an area where you can create deployments of any of the InterSystems cloud services.

If you are part of a development team, you can invite other members of the team to a tenant, provided that you have either the Admin or Write role for that tenant. That way, they can log in to the Cloud Services Portal using their own usernames and passwords and have access to the deployments in the tenant.

Team members who do not have an account in the Cloud Services Portal will receive an email asking them to sign up for an account. After they sign up, they will be automatically added to your tenant.

Team members who already have an account in the Cloud Services Portal will receive an email inviting them to your tenant. Make sure you send the invitations to the same email addresses they used to create their accounts so that they do not inadvertently create duplicate accounts.

To invite a new member to a tenant:

1. On the main menu, click Tenants.

2. In the row for a tenant, click the Manage Access icon in the Actions column.

3. In the Current Members list for the tenant, click Invite Members.

For more details, see Tenant Details PageOpens in a new tab.

How do I join my team’s tenant?

If you are part of a development team, you can ask another member of the team to invite you to a tenant, provided that the team member has either the Admin or Write role for that tenant. This allows you to log in to the Cloud Services Portal using your own username and password and have access to the deployments in the tenant.

Once you are invited, check your email for the invitation, and follow the instructions in the email.

For more details, see Respond to an Invitation to a TenantOpens in a new tab.

How do I find out more about using the InterSystems Cloud Services Portal?

For complete documentation on how to use the Cloud Services Portal, see the user guideOpens in a new tab.

How do I access iService?

To file an iService ticket, or to manage your existing tickets:

1. On any page in the Cloud Services Portal, click the Help button at the bottom right of the page.

2. Then, click the iService icon to launch the iService Support Portal in your browser.

3. Log in to iService with your username and password.

   If you do not have an iService account, contact us by email at cloudsupport@intersystems.com.

How do I find out more about using iService?

For an overview of how to use iService, watch the online videoOpens in a new tab.