InterSystems Cloud Services Frequently Asked Questions

If you do not have an account for the InterSystems Cloud Services Portal, sign up for one, as follows:

1. In your browser, go to the Cloud Services Portal create new account pageOpens in a new tab.

2. On the Create a New Account page, enter the requested information, and click Create Account.

3. Type the verification code sent to the email account you provided, and click Submit.

When you log in to the Cloud Services Portal for the first time, you are taken to the Cloud Services page, which shows you information on how to subscribe to all of the InterSystems cloud services.

For more information, see Introducing the Cloud Services PortalOpens in a new tab.

Multi-factor authentication (MFA) provides an extra layer of security to your InterSystems Cloud Services Portal account.

If MFA is required to access your account, you will be asked to enable MFA upon your first login to the InterSystems Cloud Services Portal. If MFA is not required, you can enable MFA by using the User menu at the top of the Cloud Services Portal to access the Account Settings page.

In both cases, the procedure for enabling MFA is the same:

1. Using any major authenticator app, add a new account, and then either scan the QR code shown on the login page (or Account Settings page), or manually enter the TOTP (time-based one-time password) code.

   If the QR code box is empty, click Show QR Code.

2. On the login page (or Account Settings page), type a one-time password from your authenticator app, and click Enable MFA.

You will now be prompted to enter a code from your authenticator app whenever you log in to your InterSystems Cloud Services account.

For more information, see Set Up Multi-Factor Authentication (MFA)Opens in a new tab.

A tenant is an area where you can create deployments of any of the InterSystems cloud services.

If you are part of a development team, you can invite other members of the team to a tenant, provided that you have either the Admin or Write role for that tenant. That way, they can log in to the Cloud Services Portal using their own usernames and passwords and have access to the deployments in the tenant.

Team members who do not have an account in the Cloud Services Portal will receive an email asking them to sign up for an account. After they sign up, they will be automatically added to your tenant.

Team members who already have an account in the Cloud Services Portal will receive an email inviting them to your tenant. Make sure you send the invitations to the same email addresses they used to create their accounts so that they do not inadvertently create duplicate accounts.

To invite a new member to a tenant:

1. On the main menu, click Tenants.

2. In the row for a tenant, click the Manage Access icon in the Actions column.

3. In the Current Members list for the tenant, click Invite Members.

For more details, see Tenant Details PageOpens in a new tab.

If you are part of a development team, you can ask another member of the team to invite you to a tenant, provided that the team member has either the Admin or Write role for that tenant. This allows you to log in to the Cloud Services Portal using your own username and password and have access to the deployments in the tenant.

Once you are invited, check your email for the invitation, and follow the instructions in the email.

For more details, see Respond to an Invitation to a TenantOpens in a new tab.

For complete documentation on how to use the Cloud Services Portal, see the user guideOpens in a new tab.

To file an iService ticket:

1. On the main menu of the Cloud Services Portal, under Tenants, click Support.

2. Under Select Deployment, select any deployments that are pertinent to this support request.

3. Under What can we help you with?, supply the requested information.

4. Click Submit.

   You will receive an email confirming receipt of your support request.

To manage your existing tickets:

1. On any page in the Cloud Services Portal, click the Help button at the bottom right of the page.

2. Then, click the iService icon to launch the iService Support Portal in your browser.

3. Log in to iService with your username and password.

   If you do not have an iService account, contact us by email at cloudsupport@intersystems.com.

For an overview of how to use iService, read the documentationOpens in a new tab or watch the online videoOpens in a new tab.