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Using the Supply Chain AI Assistant

This page describes generally how to use the Supply Chain AI Assistant.

Typical Chat Sequence

As with other such technologies, the Supply Chain AI Assistant is meant for use in a session, which enables the tool to use cumulative information provided by the chat. The overall sequence is as follows:

  1. Create a session and obtain the newly generated session ID.

  2. Post a chat to this session, which asks a question.

  3. Add messages to this session.

    Repeat as needed.

  4. Close the session.

Types of Questions the Assistant Can Answer

The AI Assistant contains multiple agents, each of which specializes in its own category of questions. This section introduces them so that you can understand the scope of questions that the AI Assistant can answer.

Data Access Agent

The Data Access Agent is the text-to-SQL and SQL execution agent. It can answer any question which can be answered by querying data in the SC_Data tables or SC_Data_Internal.PredictedInventory. It answers questions like the following:

  • What was my total revenue in 2025?

  • Who is my biggest customer for product XYZ?

  • What is the status of purchase order 123?

Note that because this agent has access to your data tables, it is able to see patterns in the data so that it can often determine context. For example, if the data tables use a particular string as a brand name, it will be able to determine that it is a brand name rather than a specific product; consequently it may not be necessary to include words such as “brand” or “product” in questions.

Issue Analysis Agent

The Issue Analysis Agent provides information about the IssueAnalysis process. It can answer questions about an issue, its underlying data, the analysis process run on it, and the analysis results. It answers questions like the following:

  • Why was option A chosen? (Ask this with additional context "issue 123".)

  • What was the root cause of issue ABC?

Business Process Agent

The Business Process Agent provides information about the currently available business processes. It answers questions like the following:

  • How can I analyze late sales order issue?

  • What are my currently available business processes?

Memory Agent

The Memory Agent stores the user and system memories. It is unique in that it does not answer questions.


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