Correcting Production Problem States
If a production is Suspended or Troubled, read this section.
If the state of a production is Running, then a production has been started and is operating normally. This is an acceptable state.
If the state of a production is Stopped, it is not running and all of its queues are free of synchronous messages. This is also an acceptable state.
In some cases (usually during development), you might see the Update button on this page for a production that is Running. Click this, and InterSystems IRIS updates the production to resolve the discrepancy. For an explanation, see The Update Button.
Recovering a Suspended Production
A production acquires the Suspended status when, at the end of the shutdown sequence, some queues still contain synchronous messages.
You can start the Suspended production again to permit these messages to be processed. However, if the underlying problem is not resolved, you might acquire more synchronous messages in the queue without processing the previous messages.
Therefore, if a live, deployed production goes into a Suspended state, contact the InterSystems Worldwide Response CenterOpens in a new tab (WRC) for assistance.
If a production becomes Suspended during development, see Correcting Production Problem States in Developing Productions. In this case, you can use a procedure that discards the messages.
Recovering a Troubled Production
A production acquires a status of Troubled if InterSystems IRIS is stopped but the production did not shut down properly. This can happen if you restarted InterSystems IRIS or rebooted the machine without first stopping the production. In this case, click the Recover button.
